Return & Refund Policy
At RUM Rituals Beauty, we stand behind our products and want you to feel confident in every purchase.
If you experience an issue with your order or a product you received, please contact our Customer Care team at info@rumcosmetics.com. We will review your request and do our best to find an appropriate resolution.
Returns, Exchanges & Store Credit
In most circumstances, RUM Rituals Beauty does not issue refunds. Depending on the circumstances and eligibility of the request, we may offer an exchange or store credit.
Return requests must be submitted within 14 days of purchase.
To be eligible for a return, products must be unused or gently used. Products that have been significantly used may not be eligible for return, exchange, store credit, or refund.
Please contact our Customer Care team at info@rumcosmetics.com before returning any product. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at info@rumcosmetics.com as soon as possible so we can review the issue and provide an appropriate resolution.
For approved returns involving a damaged, defective, or incorrect item, RUM Rituals Beauty will be responsible for the applicable return shipping costs.
Refunds
Refunds are issued only when approved by RUM Rituals Beauty.
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed within 5–10 business days after we receive and inspect the returned product and will be issued to the original method of payment.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
Exchanges & Store Credit
When a refund is not applicable, RUM Rituals Beauty may offer an exchange or store credit, depending on the circumstances and eligibility of the return.
Questions About Your Return?
For questions regarding a return, exchange, store credit, refund, or an issue with your order, please contact our Customer Care team at:
We are committed to reviewing each request with care and providing a fair and appropriate resolution.